Address book from Fastmail is not syncing

[pointblank]

Address book from Fastmail is not syncing. Reinstalled application. Changed the address book in DavX5 app. Names that are in the Fastmail address book are not syncing with numbers on the phone. Name that I added to a number on the phone is not syncing to Fastmail address book. Where do I look first?

[rfc2822]

@pointblank So, there is no sync at all? Did you have a look at https://www.davx5.com/faq/synchronization-is-not-run-as-expected? Also, please provide the DAVx5 debug info and DAVx5 logs of syncing.

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Calendar is syncing but not the address book.

[pointblank]

Also I am regular user, not a developer. I don’t know DAVx5 debug info and DAVx5 logs of syncing.

[rfc2822]

For details, please have a look here: https://forums.bitfire.at/topic/749/read-before-posting-what-s-required-to-diagnose-a-problem

[pointblank]

In other words there nothing you can help me. Time to look for another app. This is not a user friendly place.

[rfc2822]

@pointblank Sorry, I can’t guess what the problem is without more information.

If you find another app that’s working better (and is open source), please let us know. We don’t have to develop DAVx5 then anymore

[pointblank]

@rfc2822 but you also should not send me to a 10 page faq, this is lazy and irresponsible, you should not be on forums

[devvv4ever]

Fastmail is usually working smoothly out of the box. If you enter a contact on Fastmail (Name, number, email) and then press the sync button in DAVx5, does it appear in your contacts app on the phone?

[rfc2822]

I agree, I shouldn’t be on forums. Threads like this are the reason.

[pointblank]

@devvv4ever it used to work perfect for few years, but not there is a problem with contacts

[devvv4ever]

Then please help us to help you. It’s not so hard to create these logs and additionally post the debug info…

[pointblank]

@devvv4ever can I send it privately without email on the public forums.
I found the debug, not sure about logging, have it enabled now

[pointblank]

@devvv4ever I will share the debug text file on DropBox, but I do not see notifications for logging?

[pointblank]

@devvv4ever here is debug and log
https://www.dropbox.com/sh/gitio21twalhl75/AACjAcEC7k214gkaDkiOYnFya?dl=0

[pointblank]

@rfc2822 Hi, I posted the logs in this thread, can you please take a look.

[devvv4ever]

@pointblank Thanks! The log says that there are no errors during sync and the sync has successfully completed. So I assume that the contacts are already in the contacts storage of your device (thats where DAVx5 is synchronizing it to, so that all apps can read contacts from there). Maybe the address book is disabled in the contacts app. You can try to install for example Google contacts and see if the contacts pop up there.

[pointblank]

@devvv4ever Yes but actually what I was seeing is that name I added to a number on the phone didn’t sync back to the address book on Fastmail. And some of the names on Fastmail stopped syncing to the numbers on the phone.

My main contact list is with fastmail, what if I wipe out my address book on the phone and sync it from Fastmail? Is this possible?

[devvv4ever]

Maybe your contacts are being merged together on Android from different sources (thats what Android normally does if there are same numbers synced from Fastmail and you had some numbers on the phone in a different account like the SIM card or on Google contacts). So if you then edit a “merged” contact normally you can choose where it should belong to and if you select the DAVx5-Fastmail-addressbook from the dropdown in the contacts editor then it should sync back to Fastmail. If there is no option to choose then thats maybe the problem.

In order to get rid of a chaos: make sure fastmail has all your relevant contacts. Then delete the DAVx5 account (don’t flag the contacts itself as “deleted” becaus then on next sync the delete request will be performed on Fastmail and your contacts will also be deleted on fastmail).

After removing the account delete all remaining contacts and entries from your device. After that create the DAVx5 with fastmail again and synchronize the address books you want. At least then changing/adding names should work. Btw on Android it is not allowed that contacts have “no” name. So all contacts must have a name… Hope that helps…

[pointblank]

In order to get rid of a chaos: make sure fastmail has all your relevant contacts. Then delete the DAVx5 account (don’t flag the contacts itself as “deleted” becaus then on next sync the delete request will be performed on Fastmail and your contacts will also be deleted on fastmail).

I could have made this mistake. And now I am restoring my FM address book…

Btw on Android it is not allowed that contacts have “no” name. So all contacts must have a name.
I mean when someone called you without an ID and you don’t have the number in your address book, it will be just the number.

I am thinking of trying this (“clean slate”):

1. Delete all contacts from my phone.
2. Uninstall and reinstall DivX5. Get a new DAVx⁵ password from FM.
3. Do a backup of FM contacts. (FM is my main contact
   file).
4. Try to sync again.

Is this a good plan?